Six Seasons Hotel

Six Seasons Hotel

  • Road 96, House 19, Gulshan 2, Dhaka, Bangladesh 1212
  • 01987009810
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1 Reviews 3User Ratings
Cuisine Buffets
Cost per Foodie Tk
Good for
Time -
Rating Summary
  • Food Quality
  • Customer Service
  • Value for Money
  • Interior

Bangladeshi Bangali

  • 1 Restaurants
  • 0 Items
  • 1 votes

Poor customer service

Hi! I went for iftar buffet with 10 people on the 16th of July and had to face an unwanted situation in front of my guests. I asked the staffs to prepare my bill and informed them I will pay by Master Card (worldwide) and before that I asked in inbox messages regarding all the details and confirmed that I can pay for 10 people (buy one get one) with one card. Someone called me from the hotel to confirm my reservation as well. When I was ready to pay then the staffs informed me that I can't pay for 10 people with one card but only for two people. I told him about the messages exchanged and he brought his manager then I had to explain him again and showed him the messages. Then he brought the reservation manager where I had to explain once more. In front of all my guests, it was quite an embarassing situation and if I didn't have them written then in no way I could prove it. I also didn't see any VAT registration number on my bill copy. I hope you will take care of these kind of situations and your teams should co ordinate before they give out any kind of information to the customers.

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