Six Seasons Hotel

Six Seasons Hotel

  • Road 96, House 19, Gulshan 2, Dhaka, Bangladesh 1212
  • 01987009810
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4.5
1 Reviews 2User Ratings
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Cuisine: Buffets
Cost per Foodie: Tk
Good for:
Time: -
Rating Summary:
  • Food Quality
  • Customer Service
  • Value for Money
  • Interior


Bangladeshi Bangali

  • 1 Restaurants
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  • 1 votes
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1.0

Poor customer service



Hi! I went for iftar buffet with 10 people on the 16th of July and had to face an unwanted situation in front of my guests. I asked the staffs to prepare my bill and informed them I will pay by Master Card (worldwide) and before that I asked in inbox messages regarding all the details and confirmed that I can pay for 10 people (buy one get one) with one card. Someone called me from the hotel to confirm my reservation as well. When I was ready to pay then the staffs informed me that I can't pay for 10 people with one card but only for two people. I told him about the messages exchanged and he brought his manager then I had to explain him again and showed him the messages. Then he brought the reservation manager where I had to explain once more. In front of all my guests, it was quite an embarassing situation and if I didn't have them written then in no way I could prove it. I also didn't see any VAT registration number on my bill copy. I hope you will take care of these kind of situations and your teams should co ordinate before they give out any kind of information to the customers.

Other Ratings
Food Quality
Customer Service
Value for Money
Interior

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