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The first time I had the chicken grill was superb. But next time when I went there and ordered Chicken BBQ (?) it was disaster. The BBQ was heavily salty and dry. When we informed the staffs about this they didn't even care. We couldn't even eat 20% of the food. When we reported to the manager he was even more apathetic. He was like "onno keu to complain korlo na" and avoided us. He even started misbehaving with us. We just paid the bill and left the food behind.
I must say your customer service needs improvement.
Their chicken grill & tea is great. I rate 7/10 for that.