LONDON — Bennet's Cafe & Bistro in York is by all accounts a popular place.
With 432 "excellent" ratings on TripAdvisor, it's ranked 11th out of 696 restaurants in the city by the review site. It's been called "lovely," "excellent," and a place that offers "gorgeous" meals in recent posts.
One customer, however, bucked the trend. Hannah C. from North Yorkshire was so angry she was charged £2 for a hot water and lemon she took to TripAdvisor to vent her fury in a missive entitled "Over-priced and very rude staff.”
"This place is absolutely awful," she began, not pulling any punches. Hannah, who was "on a tight budget," took umbrage at the cost of her drink and got into an argument with a waiter about the price of lemons versus the price of a pot of tea, which she claims the waiter said is the same.
"To show just how ridiculous this is, my friend ordered a slice of chocolate cake which was £1.90," she added. Hannah left the "dreadful place" vowing never to go back.
In response, the manager decided to break down the economics of running a cafe for the money conscious customer, to explain why she actually wasn't "ripped off."
"You entered the cafe and the waiter showed you to your seat, gave you a menu, waited for a time and then took your order. He entered it into the till, collected a cup, saucer and spoon and took them into the kitchen. There, he selected a knife, chopping board, got a lemon from the fridge, cut off a slice and put it in the cup," the response began.
You probably see where we're going with this. The manager continues to break down the waiter's tasks, estimating that serving the customer took two to three minutes' work, before continuing:
The comparison between the tea bag and the lemon (with the lemon actually costing more) is the real kicker there:
Their reply ends with a glorious payoff: